Terms and Conditions

Schoepp Technology Solutions (STS) · Effective: 01/01/2026 · Jurisdiction: FL

These Terms and Conditions (“Agreement”) govern all sales of parts, equipment, and labor services provided by Schoepp Technology Solutions (“STS,” “we,” or “us”) to the purchasing party (“Client”). By placing an order, signing a proposal, or authorizing work to begin, Client agrees to be bound by this Agreement in its entirety. This Agreement supersedes all prior representations, negotiations, or understandings between the parties relating to the subject matter herein.

1. Acceptance of Terms

This Agreement applies to all transactions between STS and Client, including the sale of surveillance equipment, access control hardware, network cabling materials, and associated installation and integration services.
STS reserves the right to update these Terms and Conditions at any time. Updated terms take effect upon posting to the STS website or written notice to Client, whichever is earlier. Continued engagement with STS after such notice constitutes acceptance of the revised terms.
In the event of a conflict between these Terms and a separately executed Master Services Agreement or signed proposal, the terms of the executed document shall control.

2. Parts Sales & Returns

Ordering & Pricing

All parts and equipment are sold subject to availability. Written quotes are valid for 30 days from the date of issuance unless otherwise specified in writing.
STS operates as a value-added reseller of third-party manufactured surveillance, access control, and security equipment. STS does not manufacture the products it sells and passes through applicable manufacturer warranties where available.
Pricing is subject to adjustment due to manufacturer cost changes, supply chain disruptions, commodity market fluctuations (including CRU/IHS Markit/CMAI/COMEX indices), or applicable tariffs. Client will be notified before order fulfillment and may cancel the affected line items in writing within 48 hours of notification.
Title and risk of loss for all parts and equipment transfer to Client upon delivery to the designated site or Client’s acceptance of shipment, whichever occurs first.
All prices are exclusive of applicable federal, state, and local sales and use taxes. Client is responsible for all such taxes unless a valid tax exemption certificate is provided to STS before invoicing.

Returns & Cancellations

Returns of stock items in original, unopened manufacturer packaging are accepted within 30 days of delivery. All approved returns are subject to a 20% restocking fee. Return shipping is the responsibility of Client.
Special-order, custom-configured, and non-stock items are non-returnable and non-refundable once the order has been placed with the manufacturer or distributor.
All return requests must be submitted in writing with the original invoice number. STS will issue a Return Merchandise Authorization (RMA) number before the return is shipped. Returns received without a valid RMA will be refused and returned at Client’s expense.
Defective items within the applicable manufacturer warranty period will be processed through the manufacturer’s RMA program. STS will facilitate this process but is not responsible for manufacturer processing timelines or parts availability.
Order cancellations must be submitted in writing before equipment has shipped. Cancellations after shipment are subject to the return policy above plus any outbound freight costs already incurred by STS.

3. Labor & Installation

Scope of Work

All labor services are performed as defined in the STS-issued written proposal or signed work order. Work outside the approved scope requires a written change order executed by both parties before STS is obligated to proceed.
Proposals are based on reasonable site assumptions at the time of quoting and are subject to an Engineering site walk. If conditions discovered during installation materially differ from those assumed — including concealed obstructions, non-standard construction, or inaccessible pathways — STS will issue a change order for Client approval before additional work proceeds.
STS proposals assume work is executed in one contiguous mobilization. Client-caused delays or site conditions requiring STS to demobilize and return will result in additional trips billed at $200/hr plus applicable travel and lodging expenses.
Standard installation hours are Monday–Friday, 9:00 AM – 5:00 PM, excluding federal holidays. After-hours, weekend, or holiday work is available by prior arrangement and will be billed at a premium rate of $250/hr.
STS includes conduit for vertical cabling runs on exposed wall surfaces. Horizontal cabling will be routed along open trusses per industry-standard practices without conduit. Deviations from STS cabling standards require Client approval and may result in a commercial adjustment. STS is not responsible for painting or color-matching wire mold or conduit.

Client Responsibilities

Client shall ensure all installation areas are clear of obstacles and that authorized site access is available at the agreed-upon start time. Areas not cleared at job start will be billed at $200/hr for the duration of the delay.
A functional 110V electrical outlet must be provided within 3 feet of each access control device or door controller location. Electrical outlet installation is outside STS scope and requires a licensed electrician.
Client is responsible for ensuring the network infrastructure — including switches, labeled ports, DHCP, and VLANs — is operational before the STS installation date. Network builds, VLAN configuration, DHCP setup, ACL management, and troubleshooting are outside standard installation scope and will be billed at $200/hr. STS does not program or configure customer-provided switches.
Client shall label all camera wires with camera numbers and identify IDF/MDF termination locations before STS arrival. If wire labeling or identification is incomplete, wire-tracing services will be billed at $200/hr.
Existing door hardware is assumed to be in good working condition. If hardware is found to be non-functional upon STS inspection, a change order will be submitted for Client approval before remediation work begins. STS does not rekey doors or existing hardware.
Client is responsible for securing all facilities, access points, and doors at the end of each workday following the STS installation team’s departure.
Delays caused by Client, Client’s agents, or any third party not under STS direction will be charged at $200/hr at the applicable extra work or standby rate.
IP address conflicts or port forwarding requirements arising during installation may require Client’s IT department. Resulting delays are subject to the delay billing clause above.
For elevator access control, Client must provide an authorized and licensed elevator technician on-site for the duration of elevator-related work. STS will not perform elevator modifications without a qualified elevator technician present.
Client must provide a lift in good working condition, fully charged at job start. If unavailable, STS will source one and bill at cost plus 15%.

Subcontracting & Affiliates

STS reserves the right to subcontract portions of the work to qualified affiliates or licensed subcontractors at its discretion. STS remains responsible for the quality and compliance of all work performed under this Agreement regardless of who performs it.
Client data may be accessed or viewed by STS worldwide affiliates in connection with subcontracted work. Client data may be stored and/or processed in the United States or in other countries where STS or its affiliates operate.

Permits & Certifications

Where required by applicable state, county, city, or municipal regulations, STS will obtain necessary permits on Client’s behalf and pass through the cost at cost plus 15%. Client will be notified and allowed to approve before any permit is obtained.
Standard proposals do not include network cabling certifications. If Client requests certified cabling test results, this service will be billed at $200/hr plus applicable travel expenses.

4. Payment Terms

Standard payment terms are net 30 days from the invoice date for approved accounts. New Clients or Clients without established credit may be required to remit full payment before equipment release or work commencement.
STS may require a deposit of up to 50% of the total project value before ordering materials, with the remaining balance due upon substantial project completion.
Invoices not paid within the agreed terms are subject to a late charge of 1.5% per month (18% per annum) on the outstanding balance, or the maximum rate permitted by applicable law, calculated from the invoice due date.
STS reserves the right to suspend or withhold services on any active project if Client’s account is past due, without liability to Client for any resulting delays or project interruptions.
Client shall reimburse STS for all reasonable costs of collection, including attorney’s fees, court costs, and collection agency fees, incurred as a result of Client’s failure to pay amounts when due.
All invoices are exclusive of applicable taxes. Valid tax exemption certificates must be provided before invoicing; STS cannot retroactively adjust completed invoices for tax exemptions.

5. Warranties

Except as expressly stated in this section, all parts, equipment, and labor services are provided “as is.” STS disclaims all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement under the Uniform Commercial Code or any applicable law.

Installation Labor – 12 Months

Covers defects in STS workmanship on installed systems and cabling from the date of installation completion. Does not cover issues caused by Client modifications, third-party interference, power surges, or normal wear and tear.

Network Cabling (Labor & Materials) – 12 Months

Covers all labor and materials to remove and replace a defective cable run, end point to end point, from the installation date of that specific run, including travel to and from the site.

Access Control Labor – 12 Months

Covers labor and locksmith services on components installed, removed, or replaced by STS on a specific door, from the date that door was first touched. Components not serviced by STS are not covered. Replacing a failed component does not reset the terms of the warranty.

Parts & Equipment — Manufacturer Warranty

STS passes through the applicable manufacturer warranty on all equipment sold. Warranty periods vary by manufacturer. STS will facilitate warranty claims but is not liable for manufacturer resolution timelines or replacement availability.

General Warranty Terms

All warranty claims must be submitted in writing within the applicable warranty period. STS will evaluate the claim and, if valid, repair or replace the defective component at no additional labor cost to Client.
Warranties are void if Client, or any party not authorized in writing by STS, alters, misuses, or improperly maintains the installed equipment or cabling.
Replacement of a failed component under warranty does not extend or reset the original warranty period from the initial installation date.
Warranty obligations are contingent on Client maintaining installed systems per manufacturer guidelines and providing STS with reasonable access to perform covered warranty work.

6. Liability Limitations

Surveillance and security systems installed by STS are designed to deter, detect, and document — they do not guarantee the prevention of theft, vandalism, unauthorized access, injury, or other harmful events. Effective security is a multi-layered approach involving people, processes, and technology. STS-provided systems are one component of that approach and should not be relied upon as the sole method of protection.

In no event shall STS be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, business interruption, or reputational harm, arising out of or related to this Agreement, even if STS has been advised of the possibility of such damages.
STS’s total cumulative liability to Client for any and all claims arising under this Agreement shall not exceed the total amount paid by Client to STS in the twelve (12) months immediately preceding the event giving rise to the claim.
STS is not responsible for the performance, compatibility, security, or failure of Client-provided equipment, software, network infrastructure, cloud services, or third-party integrations that interact with STS-installed systems.
STS is not responsible for cybersecurity vulnerabilities, breaches, unauthorized network access, or data loss affecting Client’s connected devices or network, unless directly caused by a defect in STS’s installation workmanship. Clients are responsible for maintaining appropriate cybersecurity measures for all connected systems.
STS shall not be liable for any delay or failure in performance resulting from circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, supply chain disruptions, labor disputes, utility failures, or government actions.
Client agrees to indemnify, defend, and hold harmless STS and its employees, officers, subcontractors, and affiliates from any third-party claims, damages, losses, and expenses (including reasonable attorney’s fees) arising from: (a) Client’s misuse or unauthorized modification of installed systems; (b) Client’s violation of applicable law; (c) conditions at Client’s facility not caused by STS; or (d) Client’s failure to fulfill its obligations under this Agreement.

7. General Provisions

Governing law. This Agreement is governed by the laws of the State of Florida, without regard to its conflict-of-law principles.
Dispute resolution. Disputes shall first be subject to good-faith negotiation for 30 days.
Entire agreement. This Agreement, together with any signed proposal, statement of work, or change order, constitutes the entire agreement between the parties and supersedes all prior understandings on the subject matter herein.
Amendments. No amendment is effective unless made in writing and signed by authorized representatives of both parties. No oral modification shall be binding.
Severability. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and remaining provisions continue in full force.
Waiver. Failure to enforce any provision shall not constitute a waiver of STS’s right to enforce that provision in the future. No waiver is effective unless made in writing.
Assignment. Client may not assign this Agreement without prior written consent of STS. STS may assign this Agreement to an affiliate or successor entity without Client’s consent.
Independent contractor. STS is an independent contractor. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship between the parties.
Notices. All formal notices must be delivered in writing — by email with confirmation, certified mail, or overnight courier — to the addresses in the applicable proposal or work order.